OpenRecently verified

Customer Support / Success Task Author

  • Business, Consulting & Operations
  • Platform: Alignerr

$20-50/hrAs published by the platform.

About this job

This role involves designing realistic customer support task scenarios and evaluation rubrics for AI agent training. You will author ticket triage tasks, create scoring rubrics, set up task environments, and calibrate difficulty to ensure AI models learn to make sound support decisions similar to experienced professionals.

What you'll do

  • Author realistic support task prompts covering customer issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
  • Write scoring rubrics that define correct routing decisions and resolution paths in objectively verifiable terms.
  • Set up task environments with ticket queues, account records, runbooks, and system states that replicate genuine support scenarios.
  • Solve each task yourself to confirm realism, clarity of correct answers, and rubric accuracy.

Requirements

Customer supportTechnical supportIssue triageTicketing systemsKnowledge basesRunbooksEscalation proceduresWritten communication

    Pay

    $20-50/hr

    Pay as published by the platform. It is not a guarantee of income or hours.

    Location

    The platform has not published which countries are eligible for this job.

    How to apply

    You apply on Alignerr, Labelbox's expert network: create a profile, complete an AI-led interview and skills assessment, then get matched to projects in your field.

    All Alignerr jobs and how the platform works

    Source

    Official posting: https://www.alignerr.com/jobs/3ddbdeaa-7aa4-42fa-8be1-d8742317680b

    Last checked on October 8, 2026.

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