OpenRecently verified

Customer Support Task Author

  • Business, Consulting & Operations
  • Platform: Alignerr

$20-50/hrAs published by the platform.

About this job

Design and author realistic customer support triage tasks that train and evaluate AI agents on real enterprise work, including ticket triage, account configuration checks, and escalation decisions. This role is for experienced support professionals who can create detailed task scenarios with clear scoring rubrics that reflect actual judgment calls made by support engineers.

What you'll do

  • Author realistic support task prompts covering customer issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
  • Write scoring rubrics that define correct routing decisions and resolution paths in objectively verifiable terms.
  • Set up task environments with ticket queues, account records, and runbooks that replicate genuine support scenarios.
  • Solve each task yourself to confirm realism, clarity of correct answers, and rubric quality.

Requirements

Customer supportTechnical supportTicketing systemsKnowledge basesEscalation proceduresSupport triageRunbooksWriting

    Pay

    $20-50/hr

    Pay as published by the platform. It is not a guarantee of income or hours.

    Location

    The platform has not published which countries are eligible for this job.

    How to apply

    You apply on Alignerr, Labelbox's expert network: create a profile, complete an AI-led interview and skills assessment, then get matched to projects in your field.

    All Alignerr jobs and how the platform works

    Source

    Official posting: https://www.alignerr.com/jobs/1b30c760-12cc-4ebe-8b9a-f3591398ceff

    Last checked on October 8, 2026.

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